Augmented Reality (AR) and Virtual Reality (VR) will continue to play a significant role in eCommerce, allowing customers to experience more immersive and interactive products.
Mobile commerce will continue to grow, with more consumers using their smartphones to shop online.
Personalization and hyper-targeting will become increasingly important as retailers aim to provide customized shopping experiences to customers. AI and machine learning will play a crucial role in this process.
The use of chatbots & other AI-powered tools will continue to grow, allowing retailers to provide instant support to customers & improve their overall shopping experience.
Social media commerce will become more prevalent, with retailers leveraging platforms like Instagram to sell products directly to consumers.
Subscription-based services will continue to gain popularity, with retailers offering monthly or annual subscriptions for a wide range of products.
Sustainability will remain a key focus for eCommerce retailers, with more consumers seeking out environmentally friendly & ethically-made products.
Cryptocurrency payments will become more widely accepted, allowing customers to pay for purchases using digital currencies like Bitcoin and Ethereum.
Cross-border e-commerce will continue to grow, with more consumers purchasing products from international retailers. Retailers will need to ensure they have the infrastructure in place to support cross-border transactions.
The use of automation and robotics will become more prevalent in the supply chain, allowing retailers to streamline their operations and reduce costs.